Contact Us

A question about your cookies, a special celebration or a little help with your order? We’d love to hear from you 🤎

Email us at shop@velvetcookiehaus.co.uk.

Help with an order

Please include your order number and the name used at checkout so we can find your order quickly.

If something hasn’t arrived as expected, tell us what’s happened and include photographs where helpful. We’ll look into it and help put things right.

Changes or cancellations

If you need to change your order or delivery details, please email us as soon as possible. We’ll do our best to help before preparation or dispatch, in line with our Refunds, Returns and Cancellations Policy.

Gifting and event enquiries

Planning a party, personalised favours or corporate gifting? Share your event date, quantities and any personalisation ideas, and we’ll help you explore the options.

We’re a small team, so replies may take a little longer on busy baking days. Thank you for your patience - we’ll get back to you as soon as we can.

Little Cookies. Big Indulgence.